Shipments are mailed on Thursdays.
All orders submitted by Monday at 11am pacific time will be shipped out the same week on Thursday. Please understand that if your order is placed any time after 11am PST on Monday, the shipment will go out the FOLLOWING Thursday of the following week.
We ship via USPS. Tracking number will be emailed by 9pm PST Thursday.
Please call the business line at 818-396-7823 or contact us via email for an invoice.
International customers must contact us directly to place an order. We ship all products through UPS. Shipping rates vary depending on the weight.
**CUSTOMS: Import duties, taxes and charges are not included in the shipping charges. Please check with your country’s customs office to determine what these additional costs are.
We offer two types of returns; a Replacement or a Refund.
You will be responsible for the return shipping costs on refunds.
All parts, pieces, printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered, used, or damaged.
Multiple return requests for the same products are subject to review by Visage By Marie-Claire. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
If you have any questions, feel free to contact us at 818-396-7823
Buyer does not have the right to redistribute products.
As Visage by Marie-Claire continues to grow domestically and internationally, please contact us to inquire about distributing our products in your area.
The statements made in this email and /or on www.visagebymarieclaire.com have not been evaluated by the FDA (U.S. Food & Drug Administration). Products sold on www.visagebymarieclaire.com and by Visage By Marie-Claire and/or Marie-Claire, are not intended to diagnose, treat, cure, or prevent any diseases. The information provided by/on www.visagebymarieclaire.com and Visage By Marie-Claire is not a substitute for a face-to-face consultation with your physician, and should not be construed as individual medical advice. Results may vary.
No information contained in this website should be used by any reader to disregard medical and/or health related advice or provide a basis to delay consultation with a physician or a qualified healthcare provider.
If you have a medical emergency, call your doctor or 911 immediately.